Welcome to Solara Construction. We are committed to delivering high-quality roadworks, industrial construction, earthworks, and commercial road works. This Support Policy outlines how we assist our clients, subcontractors, and partners during and after project completion.
1. Support Channels
We provide support entirely through our digital platform tools:
- Live Chat System
Available directly on our website for real-time project inquiries and quick updates during active field hours. - Website Plugins & Forms
Dedicated portals on our site for submitting formal requests, site survey data, and documentation. - Blog Announcements
Our primary channel for public notices, project milestones, traffic diversions, and broad operational updates.
2. Response Times & Availability
Our support team operates from Monday to Friday, 8:00 AM – 5:00 PM.
- Live Chat
Monitored continuously during standard operating hours for active project coordination. - Digital Form Submissions
Reviewed and acknowledged within 24 to 48 business hours. - Public Notices
Important project phases, road closure adjustments, or regulatory updates are posted directly to our company blog.
3. Warranties & Liability
Because our scope spans complex industrial builds and public infrastructure, warranties are not one-size-fits-all.
- Project-Specific Terms
All structural, material, and performance warranties are governed strictly by the individual contract agreements executed for each specific project. - Claim Submission
To initiate a warranty review, please submit your project reference number and engineering logs through our website’s support plugin.
4. Emergency & Site Hazards
For active roadworks, earthworks, or industrial sites requiring immediate safety intervention or traffic control adjustments, do not use the live chat.
Please contact the designated Site Superintendent or Project Manager directly via the emergency numbers listed in your project safety plan.
